Privacy Policy

This privacy policy explains how Maison Belle Hair & Beauty ("we", "us", "our") collects and uses your personal information when you visit our website, contact us or book an appointment. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Maison Belle Hair & Beauty is the data controller for the information described in this policy. Our salon is located at Tavern Street, Ipswich, Suffolk, IP1 3AL. You can contact us by phone on 01473 000000 or by email at hello@maisonbelle-demo.co.uk.

2. What information we collect

We only collect the information we need to run the salon and respond to you:

• Contact form details — the name, email address, telephone number (if provided) and message you submit through our contact form.
• Booking details — appointments are made through our online booking provider, Fresha. Booking information such as your name, contact details, chosen service, stylist and appointment time is processed by Fresha on our behalf. Please see the Fresha privacy policy for how they handle your data.
• Consultation and treatment records — where relevant to a service (for example colour formulas or patch test results), we may keep brief notes to help us deliver a consistent service and meet our safety obligations.
• Website usage data — if you consent, we may collect anonymous analytics about how the website is used (see our Cookie Policy).

3. Why we use your information and our lawful basis

• To respond to your enquiry — based on our legitimate interest in answering your questions and, where you have asked us to, your consent.
• To provide our services and manage bookings — necessary for the performance of our contract with you.
• To keep you safe — for patch tests and records required for health and safety and our legal obligations.
• To improve our website and services — based on our legitimate interests, or your consent for non-essential cookies.

We will never sell your personal information, and we do not send marketing emails unless you have specifically asked us to.

4. How long we keep your information

We keep personal information only for as long as we need it:

• Contact form enquiries: up to 12 months after your enquiry is resolved.
• Booking records held by Fresha: retained in line with Fresha's own retention periods.
• Consultation and patch test records: kept for as long as we provide services to you, and for a reasonable period afterwards to meet our safety and legal obligations.

5. Who we share your information with

We share personal information only with trusted third parties who help us run the salon, and only as much as is necessary:

• Fresha — our online booking provider, which processes bookings and payments.
• Email and website service providers — who host our website and deliver messages securely.
• Professional advisers — such as our accountant, where required by law.

Where a provider processes data on our behalf, we require them to keep it secure and confidential. We may also disclose information if we are legally required to do so.

6. Cookies

Our website uses a small number of cookies and similar technologies. Essential cookies are needed for the site to work; analytics and marketing cookies are only set once you give consent. For full details and to change your preferences at any time, please read our Cookie Policy.

7. Your rights

Under UK GDPR you have the right to:

• be informed about how we use your data;
• access the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your information (the "right to be forgotten");
• restrict or object to certain processing;
• request a portable copy of your information;
• withdraw consent at any time, where consent is our lawful basis.

To exercise any of these rights, please contact us using the details above. We will respond within one month. If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

8. Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. Access to client information is limited to team members who need it to do their job.

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a new "last updated" date.

10. Contact us

If you have any questions about this policy or how we use your information, please contact Maison Belle Hair & Beauty at Tavern Street, Ipswich, Suffolk, IP1 3AL, by phone on 01473 000000 or by email at hello@maisonbelle-demo.co.uk.